In simple terms, hospitality management revolves around managing operations, daily activities and departments for hospitality-related industry. This includes supervising employees, managing finances, overseeing maintenance and ensuring the smooth operation of tasks. Most importantly, it ensures that guests and customers enjoy a pleasant experience.
For some of you, who enjoy entertaining and serving others, the hospitality management industry offers a myriad of career opportunities.
Hospitality Management Degree
It is a degree course that equips students with knowledge, skill and other tools needed to manage hospitality-based businesses. A degree in hospitality management will be your first step to becoming a hospitality expert.
Key Hospitality Functions
Roles and responsibilities in the hospitality business vary depending on the type of business people work for.
1. Managing Budgets
You need to be in charge of managing budgets and financing for hospitality-related businesses, including approval for proposed budgets, approving and controlling expenditures.
2. Customer Service
You need to provide exceptional customer service to your business guests. You should ensure that each and every guest feels at home with your hospitality. Your goal is to ensure complete satisfaction of your guests.
3. Coordinating Departmental Tasks
You must oversee the various departments of your establishment and coordinate with departments and staff to ensure guests are satisfied with the experience.
Hospitality Management Skills
If you are interested in a career as a hospitality management expert, you should possess the following skills:
1. Skilled Customer Service
As customer is the king in hospitality business, you need to have strong customer service skills. As a hospitality expert, your role involves dealing directly with customers on a daily basis. You have to guarantee a customer’s satisfaction and exceed their expectations in your service.
2. Multi-tasking
As a hospitality manager, you will be always busy with many responsibilities and tasks to complete. Being a multi-tasker will be an added advantage for you. You have to decide how to effectively manage your time.
3. Skilled Communication
Communication skills will be an added advantage for you in hospitality management. You have to interact with different people on a day-to-day basis, from different ages, backgrounds and nationalities. So, you must be able to communicate in a clear, understandable and professional manner.
4. Skilled Teamwork
You will be part of a larger team including kitchen staff, housekeeping, human resources and other departments. For the whole team to work efficiently in a productive manner, mastering this skill can help improve the operations at your specific establishment.
5. Skilled in Problem-solving
The ability to solve problems quickly is effective, especially when it comes to addressing customer complaints. The motto is to keep guests happy with your service by addressing their concerns as soon as possible and offering quick solutions.
Having degree in hospitality management can prepare you for a variety of careers. Get the best free career counselling from the Best Admission Consultants in India, AdmissionLelo. Most hospitality corporate requires specific skill sets, so you need to make sure to research the specific qualifications when applying for jobs in the hospitality industry.
